What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express and Discover Network credit cards.
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Will ADI confirm my online order?
If you have provided your email address when placing an order, you'll receive a confirmation message within 24 hours.
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How is sales tax calculated?
Sales tax on the merchandise total is charged for items shipped to the following states: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, TN*, TX*, UT, VA*, VT*, WA* and WI*. Sales tax is also charged on all delivery and processing charges for states with an asterisk. The local sales tax of the delivery destination is charged.
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How can I make a change or cancel my order?
Please call Customer Service at 1-800-727-1713 (8am to 4pm EST, 4 days a week - Mon -Thur).
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Can I place an order from a foreign country?
Yes. We can and do ship outside the US and its territories. Some restrictions apply - like shipping and customs fees (anything that has to do with shipping) is paid by customer and order must be pre-paid before delivery is sent out. To order, please call Customer Service at 1-800-727-1713 (8am to 4pm EST, 4 days a week - Mon -Thur).
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How are shipping and processing charges calculated?
Our standard Shipping and Processing charges compensate our company for processing, packing and delivering your purchase; and for related overhead and other items.

• Ask us about free shipping.
• We ship mainly by UPS.
• All COD orders are shipped out by FedEx.
• We do same day shipping as long as you place your order by Noon.

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How can I estimate the arrival date of a rush delivery?
Rush orders received by 3:00 p.m. EST, Monday-Thursday arrive in two business days; orders received Friday-Sunday arrive on Tuesday. Rush delivery is not available for out of stock or manufacturer-shipped items, and items shipped outside the contiguous 48 states.
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Can orders be shipped to foreign countries?
Yes. We can and do ship outside the US and its territories. Some restrictions apply - like shipping and customs fees (anything that has to do with shipping) is paid by customer and order must be pre-paid before delivery is sent out.
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What is your return policy?

• 10 days to report any defective items
• 60 days to return non-defective items at customers expense
• NO CALL TAGS will be issued
• All items being returned must be unopened and not used or we can not accept the item back
• Customer must call for a Return Authorization Number (RA #) to return any items back to ADI
• Customer is also subject to a 10% re-stocking fee of total credit

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When I submit credit card information online, is it secure?
adinovelties.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the adinovelties.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
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Will ADI sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We encourage you to also review detailed information about our legal policies.
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